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Paynes Plumbing & Electric

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    24/7 Emergency Plumbing Service That Doesn't Wait for Business Hours

    A pipe doesn’t check the clock before it bursts. Neither does a water heater that decides to fail at 12 a.m. or a toilet that won’t stop overflowing right before guests arrive.

    Emergency plumbing means getting a licensed plumber to your door fast, day or night, weekday or holiday, to stop the damage before it spreads. The longer a leak, backup, or burst line sits, the more it costs to fix and the more it can damage floors, walls, and belongings. Some issues can wait until morning. Others can’t, and knowing the difference matters when water is already on the move.

    We answer the phone around the clock, and when we show up, you get the same honest pricing you’d get on a Tuesday afternoon. No overtime fees, no after-hours upcharge, and no travel fee to walk through your door. Our licensed techs are trained to handle true emergencies quickly and correctly, not rushed.

    Waiting out a plumbing emergency almost never makes it better. A small leak turns into water damage, a slow backup turns into a flooded bathroom, and every hour that passes usually adds to the repair bill. What would have been a straightforward fix in the first hour can turn into flooring, drywall, and cabinet repairs by the time morning comes.

    If something’s gone wrong with your plumbing right now, don’t wait it out. Call and get a real person who can help.

    Flexible Financing for Emergency Plumbing

    Plumbing emergencies rarely wait for a convenient time, financially or otherwise. Through Wisetack, you can check your financing options in seconds and get the repair handled without draining your savings.

    What to Expect for Emergency Plumbing Service

    1

    REQUEST SERVICE

    Call us any time, day or night, and tell us what's happening, a burst pipe, an overflowing toilet, no hot water, or water where it shouldn't be. We'll get the details and dispatch a licensed plumber right away.

    2

    FREE ESTIMATE

    Your technician arrives fast and assesses the situation immediately, tracking down the source of the leak, backup, or failure and checking for any damage already in progress. They'll explain what's going on in plain terms.

    3

    UPFRONT PRICING

    Before any repair starts, you'll get a clear, honest estimate, even if it's the middle of the night. No overtime fees, no after-hours upcharge, no surprises on the invoice.

    4

    EXPERT SERVICE

    Our tech makes the repair, stops the damage, and tests the fix before leaving, whether that's a shut-off valve, a cleared line, or a repaired pipe. You'll know the problem is handled before we go.

    From Burst Pipes in the Middle of the Night to Overflowing Toilets Right Before Company Arrives, Emergency Plumbing Covers the Problems That Can't Wait

    Common Emergency Plumbing Problems We Fix

    • Burst or leaking pipe flooding a wall, ceiling, or floor
    • No hot water because the water heater failed overnight
    • Toilet running nonstop or overflowing onto the bathroom floor
    • Sewage backing up into a tub, shower, or floor drain
    • Zero water pressure anywhere in the house
    • Strong gas smell near a water line or appliance
    • Pipe under sink leaking steadily and won’t stop

    A plumbing emergency rarely announces itself politely. One minute everything’s fine, the next you’re standing in an inch of water wondering where the shut-off valve even is. These problems don’t wait for business hours, and neither should the fix.

    The longer a leak, backup, or failure sits, the more damage it causes, to floors, drywall, cabinets, and anything else nearby. What starts as a quick fix on day one can turn into a much bigger repair, and a much bigger bill, by day three.

    What Actually Counts as a Plumbing Emergency?

    Not every plumbing issue needs a 2 a.m. phone call, but some genuinely can’t wait. Active flooding, sewage backup, a burst pipe, no water at all, or a gas smell all qualify as true emergencies. A slow drip or a clog that’s been there for a week usually can hold until morning, but if water is actively causing damage right now, that’s the line.

    If you’re not sure which side of that line you’re on, call anyway. Our licensed techs can walk you through it over the phone and let you know honestly whether it’s urgent or whether it can wait for a regular appointment. Either way, you’ll never be charged extra just because it’s after hours.

    Why a Licensed Plumber Matters When It's an Emergency

    When water’s actively causing damage, it’s tempting to grab whoever answers the phone first. But an inexperienced tech working fast under pressure can make a bad situation worse, a wrong shut-off, a rushed patch that fails again in a week. Our licensed plumbers are trained to move quickly without cutting corners, even at 3 a.m.

    Helping You Choose the Right Solution

    Once the emergency is under control, there’s often a bigger decision to make, patch it or replace it. Our techs give you a straight answer about what’s actually needed versus what can wait, so you’re not pressured into more work than the situation calls for.

    • Honest read on what needs fixing now versus later
    • No pressure to upgrade beyond what solves the problem
    • Clear explanation of the cause, not just the symptom

    Emergency Plumbing Service

    Every emergency call gets a licensed tech who carries the tools and parts to handle most repairs on the first visit, no matter the hour. They assess the damage, stop the immediate problem, and walk you through exactly what happened, what caused it, and what it took to fix it correctly.

    We’re a family-owned company, and that doesn’t change at midnight. Every technician treats your home the way they’d want theirs treated, with care, respect for your time, and a fix that’s actually built to last, not just something that holds until the next call.

    Preventing the Next Plumbing Emergency

    Most plumbing emergencies give off warning signs long before they become a 2 a.m. call. A little attention now can catch a small problem before it turns into a flood, and save you the stress of an after-hours repair altogether.

    Core Maintenance Items

    • Know Your Shut-Off Valve. Knowing where your main water shut-off is before an emergency happens can save you from major water damage in the first few minutes.
    • Watch for Slow Warning Signs. Small leaks, weak water pressure, or a water heater that’s aging out often hint at a bigger failure coming.
    • Schedule a Yearly Plumbing Check. A yearly inspection catches worn parts, aging pipes, and small leaks before they turn into an emergency call.

    A little prevention goes a long way toward avoiding the next emergency. Reach out and we’ll help you get ahead of it.

    Trusted by 187+ Local Homeowners and Businesses

    Chris Ellard
    14 hours ago
    Jarrod Vick
    14 hours ago
    Jesse was great
    Response from the owner:Thank you for the great review! We’re glad Jesse was able to get your clogged toilet taken care of quickly. We appreciate you choosing Paynes Plumbing & Electric!
    Taylor Anderson
    6 days ago
    Excellent service!
    Response from the owner:Thank you so much for the 5-star review! We appreciate you trusting Paynes Plumbing & Electric with your septic inspection. We’re glad we could provide a thorough inspection and help give you a clear understanding of your septic system. We truly appreciate your business and recommendation!
    Tammy Silcox
    1 week ago
    Mr Payne was wonderful and fixing my septic. Very helpful did all the paperwork that I didn't know how to do. He took everything in his hands and made my life easier. Very good price. I'm so thankful for them and will use them in the future.
    Response from the owner:Thank you for trusting our company look forward to helping in the future!
    Ray Williams
    2 weeks ago
    As a real estate professional and a homeowner, I’ve learned that having the right people in your corner is everything. In this business, clients often become friends — and many become like family. When I refer someone to one of my vendors, I’m putting more than their name on the line. I’m putting my own reputation and my client’s trust in their hands. That’s something I take very seriously. I’m fortunate to have several plumbers I absolutely trust, and John and his crew have earned a place on that very short list. Recently, I was working with a buyer who was under contract on a home. We did exactly what we’re supposed to do — our due diligence, inspections, and further investigation when something didn’t seem right. We initially believed the home had an issue with the PRV/pressure-reducing valve. After John got involved and actually took the time to investigate the problem, we learned something important: the problem wasn’t with the home at all. It was a city water-pressure issue. Here’s the part that says everything about John and the way he does business. He didn’t charge my client. But even more impressive — he didn’t simply say, “It’s the city’s problem,” and walk away. John has had someone continue monitoring the situation so that once the city addresses its side of the issue, we can make sure this buyer — soon to be the new homeowner — isn’t left dealing with a problem after closing. Think about that. The job wasn’t his problem. There wasn’t an invoice to collect. There wasn’t anything forcing him to stay involved. He stayed involved because he cared about the outcome. That’s service. That’s integrity. And THAT is why relationships matter so much to me in real estate. I don’t want a list of vendors who simply answer the phone. I want people I can confidently put in front of my clients and know they’re going to care for them the same way I would. John and his crew have shown me that repeatedly. They show up, investigate the problem instead of guessing, communicate, and make every effort to ensure things are addressed properly — not just quickly. Anybody can provide a service. The people you remember are the ones who take ownership even when they don’t have to. John, thank you for taking care of my clients, protecting the relationship and trust I’ve built with them, and reminding me what exceptional service actually looks like. That’s the kind of person I’m proud to refer.
    Response from the owner:Thank you so much for taking the time to share this. Your trust means a great deal to John and our entire team, especially knowing that when you refer one of your clients to us, you’re trusting us with a relationship and reputation you’ve worked hard to build. Our goal is always to find the actual cause of the problem, communicate honestly, and do what’s right for the customer—even when that means there isn’t a repair for us to make. We truly appreciate your continued confidence in Paynes Plumbing & Electric and are grateful to be one of the companies you trust to take care of your clients. Thank you again for the kind words, the referrals, and for trusting us to be in your corner. We don’t take that lightly!
    Lisa McGinley
    2 weeks ago
    John Payne Plumbing and Electrical is absolutely exceptional. John and his crew recently replaced our old septic wastewater pump, installed a brand-new pump system, and replaced the float switches and alarm sensors. They also pulled entirely new electrical wiring, conduit, switches, breakers, and alarms from the house to the pump station.Throughout the entire process, they were honest, highly professional, and arrived exactly on time. They didn't just do the heavy lifting; they completed rigorous system testing and took the time to educate me on how the new setup operates.They were incredibly clean, picked up after themselves, and took great care of my property. It is rare to find such honest subcontractors who do high-quality work. Best of all, their pricing is very reasonable and they are not out to gouge their customers. I highly recommend them and will absolutely use them again in the future!
    Response from the owner:Thank you so much for the incredible review! We truly appreciate you trusting Paynes Plumbing & Electric with your septic wastewater pump replacement and the electrical work needed for the new system. Our team takes pride in doing the job right, thoroughly testing everything, keeping the work area clean, and making sure our customers understand how their new system operates. We’re grateful for your recommendation and look forward to being there whenever you need us in the future!
    XybeeBaby
    2 weeks ago
    John and Jesse came out to Anderson County to locate a septic system on a property for a new construction They arrived within the given time frame, they called when on their way as we requested prior, they immediately assessed the situation and explained everything to us- my Grandparents are in their 90’s trying to get this project done and John was EXCELLENT with explaining it all , and went out of his way to consult with fellow professionals and help us figure out the next steps to take in the process. Both he and his employee were very patient, kind, respectful, and this man had so much knowledge on this stuff!!! We were so impressed by them - He didn’t charge a thing as our situation was different from the norm , HONEST PROFESSIONAL AND HUMAN DECENCY in these country boys- I’d recommend them every time!
    Response from the owner:Thank you so much for the thoughtful review! We’re glad John and Jesse were able to help locate the septic system, explain everything clearly, and help determine the best next steps. Taking the time to answer questions and treat our customers with honesty, patience, and respect is extremely important to us. We truly appreciate your kind words and recommendation. Thank you for trusting Paynes Plumbing & Electric!
    Brian Ferrante
    3 weeks ago
    Helped me after hours. Quick and efficient Jesse roche was awesome
    Response from the owner:Thank you for your review! We’re grateful you called us for your after-hours emergency. Our team works hard to provide fast, dependable service no matter the time of day, and we’re glad we could get the issue taken care of. We truly appreciate your support and look forward to helping you again if you ever need us.
    Miranda Chadwell
    3 weeks ago
    Competitive pricing. Quick to get me on the schedule. Great communication and customer service. Highly recommend.
    Response from the owner:Thank you so much for the great review! We're glad you were happy with our competitive pricing, quick scheduling, and communication throughout the job. Providing great customer service is always our goal, and we truly appreciate your recommendation. We look forward to helping with any future plumbing or electrical needs!
    Melissa Boring
    3 weeks ago
    John and his guys are very professional and get the job done. Would use them again and recommend them to my friends.
    Response from the owner:Thank you so much! We appreciate the kind words and the recommendation. Glad we could get the water leak taken care of for you!
    Paynes is great!
    Response from the owner:Thanks for the review Brittany!
    John and Jesse were awesome! They weren't even originally supposed to do the job however they made sure we were number 1 priority when an accidental construction project cut our water. They made sure our water was back on, very honest, timely and even answering after hours calls! Will definitely keep the business card and number for anything in the future. And we got them to replace our PRV! Very quick and efficient
    Response from the owner:Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. We’re glad John and Jesse were able to step in and get your water back on as quickly as possible. Providing honest, dependable service when our customers need us most is always our goal. Let us know if you need us in the future!
    Patrick Finn
    1 month ago
    Wonderful to work with, very knowledge and reliable on time service. They stand by their work and I would highly recommend!
    Response from the owner:Thanks so much for the kind words! We’re glad we could help with your fan installation. We appreciate your recommendation and your trust in Paynes Plumbing & Electric. We’re just a call away if you ever need us again!
    Alison McKenzie
    1 month ago
    They were professional, knowledgeable, and solved my problem. Will use them again!
    Response from the owner:Alison, thank you for the 5 star review. Delivering exceptional service is what we always aim to deliver.
    Elijah Turner
    2 months ago
    John and his team at Payne’s Plumbing did a wonderful job on a major repair for us. We had a rental that could not use toilets, showers, and sinks. We called Payne’s and they went out the same day to diagnose the problem and were out the next day to fix the issue! Highly recommend for all your plumbing needs!
    Response from the owner:Thank you so much for the kind review! We're glad we could get out quickly, get the problem figured out, and get your rental back up and running. We appreciate your trust and are always here if you need us again!
    Bobby Bramhall
    2 months ago
    This is the best plumbing company in Knoxville. Professional, timely, and reasonable.We had an incredibly difficult job that they took care of from start to finish. I highly recommend!!
    Response from the owner:Thank you so much for the kind words! We really appreciate you trusting us with such a challenging job. It means a lot to hear that you were happy with our work, and we’re always here if you need us again. Thanks for the recommendation!
    Cody Privett
    2 months ago
    Excellent service! Quick and easy fix. They don’t over charge and are super nice.
    Response from the owner:Thank you so much! We're glad we could get it fixed quickly for you. We really appreciate your kind words and look forward to helping you again whenever you need us!
    Kari Anderson
    2 months ago
    Response from the owner:Thanks for the 5 stars Kari!
    Donna West
    2 months ago
    John and his team were both professional and quick. He made suggestions that showed knowledge and saved us time and money. His price was very fair. Next time I need a plumber, he is the one I will call.
    Response from the owner:Thank you so much for the kind review! We’re glad John and the team were able to get everything taken care of quickly. We believe in giving honest recommendations and treating every customer like we’d like to be treated. We appreciate you and look forward to helping if you need us in the future!
    Alison Finn
    2 months ago
    I can not say enough good things about these guys! They are punctual and thorough and professional. And they are reasonable on price. I will call them for any plumbing or electrical need.
    Response from the owner:Thank you so much for your kind words and recommendation! We truly appreciate you taking the time to share your experience. Providing punctual, professional service at a fair price is what we strive for every day. It means a lot to know we've earned your trust for your future plumbing and electrical needs. We look forward to serving you again!
    nicolsha scott
    2 months ago
    I had a gas line ran on my food truck. Although, it took a little longer than expected due to weather and parts. Payne’s Plumbing communication was great. The service was great. I would use them again!! 10/10 recommend!!
    Response from the owner:Thank you so much for the awesome review! We really appreciate your patience while we worked through the weather delays, and we’re glad we could get your food trucks gas line taken care of. Thanks for trusting us! We look forward to helping again if you need us in the future!
    Gordon Darby
    2 months ago
    I can’t say enough good things about John and Payne’s Plumbing. After buying a new home, I ran into an unexpected issue that forced me to postpone my tankless water heater installation. Once everything was resolved, I reached back out expecting to schedule for another day. Instead, John told me he could still make it out that same day. Not only did he install the tankless water heater, but he also took the time to look over a few other plumbing concerns I had and answered all of my questions. That kind of customer service is hard to find. John is honest, professional, and takes pride in his work—and it shows. If you’re looking for a plumber who stands behind his work, communicates well, and truly cares about his customers, I highly recommend Payne’s Plumbing. You won’t be disappointed.
    Response from the owner:Thank you so much for this incredible review! We truly appreciate you taking the time to share your experience. We're glad John was able to accommodate your schedule and get your tankless water heater installed once everything was ready. Taking the time to answer questions and make sure our customers feel informed and confident is something we take seriously. Don't hesitate to reach out if we can help with anything in the future!
    Jade Wilson
    2 months ago
    Paynes Plumbing and Electric was able to come out and diagnose our issue the same day we called. They were thorough in explaining the problem, the solution, and were willing to work with my schedule to resolve the problem. I found the staff respectful and personable and have already contacted them for additional work on separate issues.
    Response from the owner:Thank you for taking the time to leave such a thoughtful review! We truly appreciate your trust in us and look forward to helping with your future plumbing and electrical needs
    Jan Longdue
    2 months ago
    Highly recommend! Payne’s plumbing is a rare gem that really cares about quality of work for a very fair price.
    Response from the owner:Thank you so much for the kind words! We truly appreciate your recommendation. Providing quality workmanship at a fair price is what we strive for on every job. We’re grateful for the opportunity to serve you and look forward to helping with any future plumbing or septic needs
    Russ Whitenack
    3 months ago
    The plumbers that helped us were fast, professional and did a great job for us. We will certainly call them when we need them again.
    Response from the owner:We’re happy we could take care of your needs! Thanks for the 5 star review!

    Why Choose Payne's for Emergency Plumbing

    Frequently Asked Questions About Emergency Plumbing

    Plumbing emergencies bring up plenty of questions, especially when you’re dealing with one right now. Here are answers to what homeowners ask us most.

    How much does an emergency plumber typically cost?

    Cost depends on the issue and how involved the repair is, but we never add overtime fees, after-hours upcharges, or travel fees to your bill, no matter what time you call. You’ll get an upfront estimate before any work begins.

    How much does a plumber charge for an emergency call out?

    Some companies charge extra just to show up outside business hours. We don’t. Whether it’s 2 p.m. or 2 a.m., you pay the same honest, upfront price for the actual work, not a fee for the time on the clock.

    What qualifies as a plumbing emergency?

    Active flooding, a burst pipe, sewage backup, no water at all, or a gas smell all count as true emergencies that need immediate attention. A slow drip or minor clog can usually wait for a regular appointment, but if you’re not sure, call anyway and we’ll help you figure it out.

    Does insurance cover emergency plumbing?

    It depends on your policy and what caused the damage. Sudden, accidental damage like a burst pipe is often covered, while gradual issues like a slow, long-term leak sometimes aren’t. Check with your insurance provider directly, and we’re happy to provide documentation of the repair if you need it for a claim.

    How fast can you get to my home in an emergency?

    We answer calls around the clock and dispatch a licensed plumber as soon as you call. Response time depends on your location and what else is happening that day, but emergencies get priority over routine appointments every time.

    Paynes Plumbing & Electric is Proudly Serving Greater Knoxville & Surrounding Areas

    We proudly serve Knox County and surrounding East Tennessee counties, including Anderson, Blount, Loudon, Roane, Sevier, Jefferson, Grainger, and Union.

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    Contact Paynes Plumbing & Electric

    Get in touch with our team today. Whether you need a quick repair, expert advice, or help with an urgent plumbing issue, we’re here to help. Fill out the form and our team will get back to you as soon as possible.

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