Licensed
Water Heater Services

Can’t brag on them enough. Called multiple companies for an emergency leak in my basement. After being told it would be days from others, Mr. Payne had someone out in a matter of hours. Also came back the following week when I had other concerns and was able to fix different issue same day. Jesse was kind, courteous and did great work. Great business.

The worker was so nice and thorough and I felt he was honest!!!

We needed a pump tank replaced with new electrical and alarm panel. John and his team scheduled quickly and got the job done with no issues. His price was very fair and I would trust him to do any work at my home.

We had a rancid smell coming from our laundry room. They quickly came out and assess the problem and put in motion plans to fix it. Plumbing can be a terrifying repair for someone like me. What was needed was beyond what I could afford in one swoop. They graciously worked with me allowing me to split it up into 2 payments. Not only efficient, kind, honest, they have great customer service. I know I found my new plumber! I think you will too if you give them a shot!

What a great company to work with. Very fast and efficient gave a great comprehensive report on our septic.

I have used paynes twice and find them very professional They were on time did great work at a reasonable price

Jesse was great

Excellent service!

Mr Payne was wonderful and fixing my septic. Very helpful did all the paperwork that I didn't know how to do. He took everything in his hands and made my life easier. Very good price. I'm so thankful for them and will use them in the future.

As a real estate professional and a homeowner, I’ve learned that having the right people in your corner is everything. In this business, clients often become friends — and many become like family. When I refer someone to one of my vendors, I’m putting more than their name on the line. I’m putting my own reputation and my client’s trust in their hands. That’s something I take very seriously. I’m fortunate to have several plumbers I absolutely trust, and John and his crew have earned a place on that very short list. Recently, I was working with a buyer who was under contract on a home. We did exactly what we’re supposed to do — our due diligence, inspections, and further investigation when something didn’t seem right. We initially believed the home had an issue with the PRV/pressure-reducing valve. After John got involved and actually took the time to investigate the problem, we learned something important: the problem wasn’t with the home at all. It was a city water-pressure issue. Here’s the part that says everything about John and the way he does business. He didn’t charge my client. But even more impressive — he didn’t simply say, “It’s the city’s problem,” and walk away. John has had someone continue monitoring the situation so that once the city addresses its side of the issue, we can make sure this buyer — soon to be the new homeowner — isn’t left dealing with a problem after closing. Think about that. The job wasn’t his problem. There wasn’t an invoice to collect. There wasn’t anything forcing him to stay involved. He stayed involved because he cared about the outcome. That’s service. That’s integrity. And THAT is why relationships matter so much to me in real estate. I don’t want a list of vendors who simply answer the phone. I want people I can confidently put in front of my clients and know they’re going to care for them the same way I would. John and his crew have shown me that repeatedly. They show up, investigate the problem instead of guessing, communicate, and make every effort to ensure things are addressed properly — not just quickly. Anybody can provide a service. The people you remember are the ones who take ownership even when they don’t have to. John, thank you for taking care of my clients, protecting the relationship and trust I’ve built with them, and reminding me what exceptional service actually looks like. That’s the kind of person I’m proud to refer.

John Payne Plumbing and Electrical is absolutely exceptional. John and his crew recently replaced our old septic wastewater pump, installed a brand-new pump system, and replaced the float switches and alarm sensors. They also pulled entirely new electrical wiring, conduit, switches, breakers, and alarms from the house to the pump station.Throughout the entire process, they were honest, highly professional, and arrived exactly on time. They didn't just do the heavy lifting; they completed rigorous system testing and took the time to educate me on how the new setup operates.They were incredibly clean, picked up after themselves, and took great care of my property. It is rare to find such honest subcontractors who do high-quality work. Best of all, their pricing is very reasonable and they are not out to gouge their customers. I highly recommend them and will absolutely use them again in the future!

John and Jesse came out to Anderson County to locate a septic system on a property for a new construction They arrived within the given time frame, they called when on their way as we requested prior, they immediately assessed the situation and explained everything to us- my Grandparents are in their 90’s trying to get this project done and John was EXCELLENT with explaining it all , and went out of his way to consult with fellow professionals and help us figure out the next steps to take in the process. Both he and his employee were very patient, kind, respectful, and this man had so much knowledge on this stuff!!! We were so impressed by them - He didn’t charge a thing as our situation was different from the norm , HONEST PROFESSIONAL AND HUMAN DECENCY in these country boys- I’d recommend them every time!

Helped me after hours. Quick and efficient Jesse roche was awesome

Competitive pricing. Quick to get me on the schedule. Great communication and customer service. Highly recommend.

John and his guys are very professional and get the job done. Would use them again and recommend them to my friends.

Paynes is great!

John and Jesse were awesome! They weren't even originally supposed to do the job however they made sure we were number 1 priority when an accidental construction project cut our water. They made sure our water was back on, very honest, timely and even answering after hours calls! Will definitely keep the business card and number for anything in the future. And we got them to replace our PRV! Very quick and efficient

Wonderful to work with, very knowledge and reliable on time service. They stand by their work and I would highly recommend!

They were professional, knowledgeable, and solved my problem. Will use them again!

John and his team at Payne’s Plumbing did a wonderful job on a major repair for us. We had a rental that could not use toilets, showers, and sinks. We called Payne’s and they went out the same day to diagnose the problem and were out the next day to fix the issue! Highly recommend for all your plumbing needs!

This is the best plumbing company in Knoxville. Professional, timely, and reasonable.We had an incredibly difficult job that they took care of from start to finish. I highly recommend!!

Excellent service! Quick and easy fix. They don’t over charge and are super nice.