Effective Date: July 16, 2026
Paynes Plumbing & Electric (“Paynes Plumbing & Electric,” “we,” “us,” or “our”) operates the website https://paynesplumbing865.com/ (the “Site”). This Privacy Policy explains what information we collect when you visit our Site or use our services, how we use it, and the choices you have.
By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information you provide to us directly, such as when you request a free estimate, book a service, apply for a job, or sign up for the No Paynes Club:
- Name
- Phone number
- Email address
- Service address, city, and postal code
- Description of the work requested
- Any other details you choose to share with us (e.g., photos, notes, resume/application materials)
Information collected automatically when you browse the Site:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent on the Site, and referring/exit pages
- Cookies and similar tracking technologies (see Section 4)
Information from third parties, such as reviews and ratings displayed from Google and Yelp, or information passed to us by a financing partner if you apply for financing.
2. How We Use Your Information
We use the information we collect to:
- Respond to service requests, schedule appointments, and provide free estimates
- Communicate with you about your service, including by phone call, text message (SMS), WhatsApp, or email, if you have agreed to be contacted that way
- Process job applications submitted through our Careers page
- Administer the No Paynes Club maintenance plan
- Facilitate financing applications through our financing partner, Wisetack
- Improve our Site, services, and customer experience
- Comply with legal obligations and enforce our terms
3. Communication Consent (SMS, Calls & Email)
If you submit a form on our Site requesting service, you agree to be contacted by phone, text message (SMS), WhatsApp, and/or email regarding your request. Message and data rates may apply. You can opt out of text messages at any time by replying “STOP,” and you can ask to be removed from our call or email list at any time by calling us at (865) 964-3465.
4. Cookies & Tracking Technologies
Our Site uses cookies and similar technologies to keep the Site functioning properly, remember your preferences, and understand how visitors use the Site (for example, through analytics and advertising tools). You can control or disable cookies through your browser settings, though some parts of the Site may not function properly if you do.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate the Site and our business (e.g., website hosting, scheduling software, payment processing, review management tools)
- Wisetack, our financing partner, if you choose to apply for financing
- Government authorities or other third parties, if required by law, subpoena, or to protect our rights, property, or safety, or that of others
- A successor entity, in the event of a merger, acquisition, or sale of company assets
6. Data Retention
We retain personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and comply with legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete or de-identify it.
7. Your Choices & Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of certain uses of your information. To make a request, call us at (865) 964-3465 and we will respond to your request. We may need to verify your identity before completing certain requests.
8. Children’s Privacy
Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please call us at (865) 964-3465 so we can address it.
9. Third-Party Links
Our Site may contain links to third-party websites, such as Google, Yelp, Facebook, and our financing partner Wisetack. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.
10. Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, or would like to make a request regarding your personal information, please call us:
Paynes Plumbing & Electric 📞 (865) 964-3465 7031 Middlebrook Pike Suite 122, Knoxville, TN 37909
This Privacy Policy is a general template provided for informational purposes and is not legal advice. Privacy laws vary by state and can change, so we recommend having this policy reviewed by an attorney familiar with Tennessee and applicable U.S. privacy law before publishing it on your site.